Power Restoration Process
Our Four-Step Restoration Process
When outages occur, our crews work around-the-clock to restore power safely and as quickly as possible. When storms cause major damage, we supplement our workforce with crews from other utilities and contract crews. Our goal? To restore power safely to the greatest number of customers in the shortest amount of time. We've created a resource of best practices and strategies to respond more effectively to disasters. Download our PSEG Long Island Emergency Restoration Plan,
STEP ONE:
High-Voltage Transmission and Substations
Since transmission lines and substations supply power to neighborhoods, we repair them first.
Since transmission lines and substations supply power to neighborhoods, we repair them first.
STEP TWO:
Critical and Vital Public Services
Next, we restore power to critical public services including hospitals and nursing homes, police and fire facilities, jails, water pumping stations, communication organizations (TV, radio, and telephone), facilities with lifesaving equipment for residents and evacuation centers.
Next, we restore power to critical public services including hospitals and nursing homes, police and fire facilities, jails, water pumping stations, communication organizations (TV, radio, and telephone), facilities with lifesaving equipment for residents and evacuation centers.
STEP THREE:
Greatest Number of Customers
Next, we prioritize repairs that restore power to a greater number of customers first. We'll make repairs that restore power to 1,000 customers before a repair that would return electricity to 100 customers.
Next, we prioritize repairs that restore power to a greater number of customers first. We'll make repairs that restore power to 1,000 customers before a repair that would return electricity to 100 customers.
STEP FOUR:
Individual Homes and Businesses
We continue to work 24/7 to restore power to neighborhoods and individual homes or businesses until the power's back for everyone.
We continue to work 24/7 to restore power to neighborhoods and individual homes or businesses until the power's back for everyone.