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The goal is to provide customers with fair electric rates that provide new ways to save, while supporting the transition to clean energy, with an energy grid that is more efficient and less costly for all.

Unlike traditional “flat” rates (like Rate 180), a Time-of-Day rate has different prices at different times of the day. There are a few peak hours on weekdays, with off-peak hours at all other times, including every weekend and federal holiday. During peak hours, electricity costs more because of the higher cost to generate electricity at that time. During off-peak hours, it costs about the same or less than the flat rate because it costs less to generate electricity and we pass along the savings to customers. On the standard TOD rate, the peak hours are only from 3 p.m. to 7 p.m. on weekdays. All other hours, including every Saturday, Sunday and federal holiday are off-peak.

First, it’s a modern rate that opens up new savings opportunities for our customers. Simply by doing laundry, for example, in the morning or at night, it will cost less. The more energy use you can shift to Off-Peak hours, the more you can save. When there is less energy use during Peak hours, the cost of electricity goes down, the energy used is cleaner and the energy grid runs more efficiently. There are benefits for everyone.

The TOD Off-Peak Rate will be the primary rate offered to residential customers. We will begin transitioning most existing and new accounts (with limited exceptions) to the standard Off-Peak Rate in 2024, with the goal of having all eligible accounts moved by December 2025.

The TOD Off-Peak Rate (Rate 194) is NOT mandatory – customers can also choose a Flat Rate (Rate 180) or Super Off-Peak Rate (Rate 195) at any time, among other options. For example, customers who use electricity as the primary home heating source will remain eligible for a special heating rate.

Starting November 16, 2023 customers can also choose a Super Off-Peak Rate. The Super Off-Peak Rate has an overnight Super Off-Peak period from 10 p.m. to 6 a.m. with rates discounted up to 40% off the flat rate. The Super Off-Peak Rate is a good option for customers who can shift more electricity use to overnight hours, such as for electric vehicle (EV) charging. Customers with battery storage or rooftop solar may also benefit.

With our Guaranteed Bill Protection, you can try either the new Time-of-Day Off-Peak Rate or Super Off-Peak Rate for up to one year with nothing to lose. If you don't save in 12 months, we will automatically credit the difference to your account.

In many cases, yes. Eligible customers who enroll in either TOD Rate will receive the automatic Guaranteed Bill Protection for the first 12 months on the rate.

Yes. Customers with rooftop solar can try either the Off-Peak Rate or the Super Off-Peak Rate with our Guaranteed Bill Protection.

Customers that opted into one of the four pilot Time-of-Use rates (rates 190 - Short Peak, 191 - Late Peak, 192 - Early Peak and 193 - Overnight) will not be moved to the new standard Time-of-Day Off-Peak Rate and will stay on their current Time of Use Rate. However, you can voluntarily enroll in either of the new Time-of-Day Rates, but you will not be eligible for Guaranteed Bill Protection. Also, please note that as of September 15, 2023, the four pilot TOU Rate are closed to new enrollees. This means that you will not be able to reenroll into any of those rates if you decide to enroll in any other rate, including the standard Off-Peak Rate or the Super Off-Peak Rate.

Yes, if you are eligible for Guaranteed Bill Protection. Guaranteed Bill Protection is calculated from the day of enrollment in either of the TOD Rates to the opt-out date or after 12 consecutive months on one of the TOD Rates.

The implementation of Time-of-Day rates will also make the electric grid cleaner and more efficient. As customers make small changes in their daily lives to reduce usage during the Peak period, the cumulative effect is large and effective. Lower Peak usage means we will be less reliant on expensive and fossil fuel reliant power plants and can take better advantage of clean energy sources like solar and wind.

Yes, you can opt out via a link in the email notification that your account will be migrated to TOD or by calling our customer service team at 800-490-0025.

Customers that are on an electric heat rate (Rate 580) will not be moved to the new standard Time-of-Day Off-Peak Rate and will stay on their current electric heat rate. However, you can voluntarily enroll in either of the new Time-of-Day Rates, but you will not be eligible for Guaranteed Bill Protection.

You’re more likely to notice savings over a period of at least six months, not on individual bills. That’s why we encourage you try Time-of-Day for at least a year. Eligible customers can do that risk-free with our Guaranteed Bill Protection.

1. Log in to My Account for two services that can help you monitor energy use and cost:
   • The MySmartEnergy graph can show how much energy you use every hour to help you identify ways to shift some usage to off-peak hours.
   • The Rate Comparison Tool found on the My Account dashboard, which you can access by selecting "Compare Rates" under the "Ways to Save" tab, calculates an estimate of how much you would pay on the two Time-of-Day Rates or the Flat Rate over the next 12 months. 
      

1. If you haven't already, download our App where you can see the Rate Comparison Tool and a breakdown of your peak and off-peak usage.
2. When comparing bills, review the total energy use on each and the breakdown of average hourly energy use during peak and off-peak hours. While savings may vary each month on Time-of-Day, longer term benefits will be realized over time due to seasonal differences and is designed to save over the course of a full year.