Do you have a smart meter? There are many benefits to this meter such as providing detailed information about your energy usage and pinpointing the time of day your usage is the highest to help you determine what is being used in your home that is causing an increase.
For more information, you can visit here.
Need help with an unusually high bill? Please call our customer support team directly at 1-800-490-0025. Speaking with a representative right away allows us to investigate thoroughly and find the best solution for you.
To file a claim or find contact information for our Claims Department, please follow the
instructions found here.
If your power is out, do not fill out this form. Report your outage
online or by texting OUT to
PSEGLI (773454). To report a downed wire or other electrical emergency, please call
1-800-490-0075, 24/7 365 days a year. Emails through this system are answered within 2
business days and should not be used for emergency situations.
For Information regarding Energy Efficiency Programs and Rebates please click
here.
For more information on the Life Sustaining Equipment (LSE) Program, please click
here.
For information regarding NEM Exchange, please click here
For Information regarding PSEG Long Island's Financial Assistance Programs, please
click here.
If your power has been disrupted due to nonpayment, do not fill out this form. Please
call 1-800-490-0025 for faster service.
Acceptable forms of proof of payment include:
For a check payment: legible copy of the front and back of the cancelled check showing it has been endorsed by PSEG Long Island to indicate it was cashed.
For a cash payment: copy of a payment receipt with the account number/customer identification number and payment amount clearly referenced.
For an Electronic Funds Transfer (EFT)/ACH payment: copy of a proof of payment statement such as a “Transmittal form,” “Note to Payee,” or “Payment Details Report” (Personal bank statements are not accepted as valid proof of payment).
To initiate a Stop, Start, or Move Service request, please click
here.
Before reaching out to us, please review information
here
to learn about when vegetation growth may be hazardous and how our tree trimming works to protect both the energy grid and tree health. If there is downed wire, please report it to us immediately by calling 1-800-490-0075 24/7 365 days a year.
For more information on the Household Assistance Program (HAP), please click here.
For more information on completing our Financial Hardship statement, please click here.
* Please provide details for your inquiry. Be as specific as possible. If you are inquiring about a missing payment, please upload proof of payment for faster resolution.
* Please provide specific information regarding the tree location and include a picture if possible. Example: tree branches are pulling down power lines running from pole to pole
Click to close Pop-Up