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Customer Assistance Programs

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Help Us Help You

A variety of programs are available for customers with specific needs, from a sudden crisis to a long-term health issue.  Whether it’s for you or a loved one, let us know if we can help.

Enrollment Form

To enroll in any of the programs below, simply download, complete and email the application form to medicalnotes@pseg.com.
Download form
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Blind or Visually Impaired, Deaf, Hard of Hearing and Speech Impaired

  • Request a bill in large print or Braille, please call us at 1-800-490-0025.
  • Hearing/speech impaired customers, please call 711 - TTY device required. 
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Critical Care Program

If you or a loved one relies on life-support equipment, enroll in our Critical Care Program.

Learn More
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Consumer Advocacy

Let us help you maintain service, manage expenses and make informed decisions.

Start here
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Peace of Mind Program

If you, or an immediate family member, are hospitalized we can extend your bill due date by 30 days. Apply today.

Download Enrollment Form
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Friendly Follow-Up Program

Need some help remembering to pay your bill? Select a friend, relative, or social service agency, and we'll send them an extra copy of your bill if it becomes overdue. They will not be responsible for payment. This extra protection helps keep your account current if you are planning a long trip, live alone, or can’t make timely payments because of illness or another emergency.

Download Enrollment Form
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Special Protections and Medical Emergencies

Are you or a family member dealing with an unexpected illness or a chronic medical condition? We will work with you on a payment arrangement and continue your service uninterrupted for 30 days. Special protections may also be available if you and all those living with you are age 62 or over, age 18 or younger, blind or disabled. 

Download Enrollment Form