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Register in our mobile app:

1. Download the PSEG Long Island mobile app in the Apple App Store or Google Play for Android.
2. Log in with your My Account credentials (or facial/fingerprint authentication).
3. Tap “More” at the bottom, then “MyAlerts.”
4. Edit or add contacts and select the alerts you would like to receive.

 
Register in our app, by text or through My Account on your computer.

1. Text REG to PSEGLI (773454) from the phone that you want to register for MyAlerts.
2. Enter your PSEG Long Island account number.
3. Enter the first three letters of your last name. Or, if you are a business customer, enter the first three letters of your business name.
4. You will receive a link to the terms and conditions. After reading them, text Y (for yes) if you agree.
5. You are now registered for MyAlerts. Manage your alert subscriptions by texting SUB to PSEGLI (773454) or by logging into My Account.

 
Register via computer:

1. Login to My Account from your smart phone, tablet, or computer.
2. Under Update My Profile, select Text/Email Notifications MyAlerts. Add your preferred contact information (text or email).
3. Enter a name for the new contact (ex: MomCell or WorkEmail).
4. Set Do Not Disturb settings (optional).
5. Select the language that you would like to receive alerts in (English or Spanish).
6. Read the Terms and Conditions and check the box stating that you’ve read and agree to them.
7. Click Save Changes.
8. Choose which alerts to subscribe to by toggling the On/Off switch next to the alert type.
9. You are now registered. A confirmation message will be sent to the new contact. You will need to confirm the contact in order to begin receiving alerts.

The timing of your first alert is based on when you registered and your billing cycle. Please allow up to one billing cycle to start receiving alerts.

No. If the status of a payment is "pending," you can cancel it in My Account or by speaking with a PSEG Long Island representative.

Yes, a Payment Posted message simply means PSEG Long Island has received your payment and has applied it to your account. The payment could still be returned by the financial institution.

Once registered, you can use our mobile app or log in to My Account to manage your communication preferences.

• Choose to receive notifications via email and/or text message.
• Set up and manage "Do Not Disturb" preferences in My Account to put alerts on hold.
• Add multiple contacts to a single PSEG Long Island account.
• Add multiple PSEG Long Island accounts to a single mobile phone number or email address.

This setting allows you to suspend alerts during certain times (for example, during your regular commute time). Just select a start time and an end time. Each mobile number or email address can have a separate setting. Please note that billing and payment alerts are only sent from 9 a.m. to 5 p.m.

You also have the option to override your Do Not Disturb setting for alerts related to a power outage you report. In that case, only billing and payment alerts would be put on hold. Log in to My Account to manage alerts and Do Not Disturb settings.

• Through My Account:

  Login to My Account from your smartphone, tablet, or computer and select Manage My Alerts. You can toggle the On/Off switch for each alert, or you can click on the trashcan icon to delete a phone number or email address.

• By phone or email:

  For phones: Text STOP to PSEGLI (773454) from the registered phone.

  For emails: Follow the My Account instructions above.

MyAlerts is offered at no charge by PSEG Long Island. However, your mobile phone provider may bill you for text messages received and sent with this service. PSEG Long Island is not responsible for these charges. Before using MyAlerts, check with your mobile phone service provider for text message rates and plans.

PSEG Long Island cannot guarantee delivery of text messages. Your mobile phone wireless carrier is responsible for delivering text messages. Text message delivery may be limited by your mobile phone plan, or your carrier's wireless coverage area. Your mobile phone must be on to receive text messages. From time to time, MyAlerts may be unavailable. This could result in undelivered or untimely text messages.

Yes, for any of your accounts, you can enroll as many different phone numbers or email addresses as you'd like.

Yes, you can register all of your accounts for MyAlerts. You can add a nickname to each account (such as Home, Mom, LakeHouse) to make it easy to keep track of your accounts. After registering, just text NICK to PSEGLI (773454) to create a nickname for the account.

No. You can only report a power outage via text for the locations associated with your mobile phone. Your neighbor can register for the program by texting REG to PSEGLI (773454)

Please let us know by calling 1-800-490-0075. We'll cancel it.

MyAlerts is intended for use during normal weather and operating conditions. During times of widespread outages or emergency situations (such as hurricanes, ice storms, etc.), PSEG Long Island focuses resources on power restoration. In these situations, MyAlerts messages may be limited to certain regions, delayed, or both. In times of weather disasters, power outage text messages and emails may not be deliverable.

Power restoration times are only estimates. They are based on the best information we have at the time about the power outage. We generally know how long different types of power outages take to restore, but each power outage may have unique circumstances.

Please first check the circuit breaker box at your property to ensure that nothing has tripped to the OFF position. If power is still not restored after checking the breaker, text OUT to PSEGLI (773454) to report the power outage again. There may be additional damage at your location that we were not previously aware of during the original repairs. If you see downed wires, damaged poles, etc., please call us at 1-800-490-0075 to report the damaged equipment.

• Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, and Virgin Mobile.
• Minor Carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless), Cellcom, CSpire Wireless.

Text STOP as a reply to any alerts you'd like to unsubscribe from. You may also go to your MyAlerts dashboard and set the toggle switch to OFF.

Please note: Your phone must be registered for MyAlerts before you are able to utilize the other commands.

Depending on your wireless plan, you may be charged for the text messages associated with this service. Be sure to read the Terms and Conditions before registering.

Text any of the commands below to PSEGLI (773454).

Keyword	Español	Purpose
REG	RGS	Register your cell phone to a PSEG Long Island account You will need your ZIP code and phone number associated with account.
SUB	SUS	Subscribe to additional alerts
PAY	PAG	Pay your bill with the bank info that is saved on file
		Quick, one-step way to pay your balance in full
BAL	SAL	Check account balance
OUT	COR	Report a power problem: Outage or Partial Lights
STAT	EST	Check the status of a reported outage
PAUSE	INT	Pause messages for a specific account
RESUME	CON	Resume text messages after using the pause command
STOP	ALTO	Unsubscribe from individual or all alerts
NICK	NOM	For accounts with multiple locations, add a nickname such as Home or Office
HELP	AYU	Receive a listing of all supported keywords